Terms & Conditions

Terms & Conditions Terms and Conditions

As a user of air-conditioning-direct.co.uk you acknowledge that any use of this Web Site including any transactions you make is subject to our Terms and Conditions below. These Terms and Conditions apply to the sale and supply of Products to you. We recommend that you print out a copy of the Terms and Conditions for your records. If you do not accept the Terms and Conditions please terminate this session immediately (if you have ‘logged in’ and have items in your trolley please empty your trolley before you ‘log out’).

1. General

1.1. Nothing in these Terms and Conditions will affect your statutory rights as a consumer. These Terms and Conditions will be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

1.2. These Terms and Conditions may be amended at any time by Air Conditioning Direct and extended to include other conditions applicable to specific Products or services offered by Air Conditioning Direct.

1.3. Air Conditioning Direct reserves the right in its absolute discretion at any time and without notice to remove, amend or vary the content, which appears on any page of the Web Site.

1.4. Air Conditioning Direct does not warrant that the information contained on this web site will always be complete, accurate, up-to-date or reliable.

1.5. You must not use the Web Site for fraudulent purposes, or in connection with a criminal offence or other unlawful activity. You must not use the Web Site to cause annoyance, inconvenience or needless anxiety.

2. Access

2.1. Air Conditioning Direct will do its utmost to ensure that availability of the Web Site will be uninterrupted and that transmissions will be error-free or that this site or the server that makes it available are free of viruses or bugs. However, due to the nature of the Internet, this cannot be guaranteed.

2.2. Your access to the Web Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We shall attempt to limit the frequency and duration of any such suspension or restriction.

3. Account

3.1. As a Registered User, you may be eligible to receive details of special offers, promotions and benefits from time to time unless you choose not to by updating your details under the My Account section or by contacting us.

3.2. If you use the Web Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You must contact us immediately of any unauthorised use to which you became aware.

3.3. Please ensure that the details you provide us with are correct and complete. You must contact us immediately of any changes to the information that you provided when registering.

3.4. Air Conditioning Direct reserves the right to refuse access to the Web Site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

4. Products


4.1. "Products" means the items purchased by you from us via this Web Site, the sale and supply of which are subject to these Terms and Conditions.

4.2. Whilst all sizes and measurements are approximate only we shall use our best endeavours to ensure that they are as accurate as possible.

4.3. All samples, drawings, descriptive matter, specifications and advertising issued by Air Conditioning Direct and any descriptions or illustrations contained in the Web Site are issued or published for the sole purpose of giving an approximate idea of the Products described in them.

4.4. Where Products ordered are not available from stock you will be notified and given the option to either wait until the Products are available from stock or cancel the order and receive a full refund within 30 days.

5. Price

5.1. All prices are shown in UK £s (pounds sterling). The price of the Products will be Air Conditioning Direct’s quoted price and is exclusive of Value Added Tax, and all costs or charges in relation to packaging, loading, unloading, carriage and insurance.

5.2. The total purchase price, delivery charges and VAT will be displayed in your shopping cart prior to confirming the order.

5.3. We try and make sure that all prices on our Web Site are correct but occasionally errors may occur.

5.4. If we identify a pricing error with the Products you have ordered we shall attempt to contact you and you can either accept the correct price and confirm you wish to proceed with the new order or cancel it. If we are unable to contact you we shall automatically cancel the order and if a refund is due you will be refunded.

6. Order

6.1. It is your responsibility to read the Terms and Conditions every time you place an order. Air Conditioning Direct suggests that you print out a copy of all order confirmations for your own records.

6.2. All orders that you place on this Web Site will be subject to acceptance in accordance with these Terms and Conditions.

6.3. You will be responsible for ensuring the accuracy of the Terms and Conditions of any order submitted by you, and for giving any necessary information relating to the Products and delivery requirements within a sufficient time to enable Air Conditioning Direct to perform the Contract in accordance with the Terms and Conditions.

6.4. If your order is placed on behalf of a business, by your acceptance of these Terms and Conditions you confirm that you have the necessary authority to bind the business you are placing the order on behalf of.

6.5. Once your order has been submitted, we shall send you an e-mail confirming receipt of your order and containing the details of your order. This confirmation email will form our acceptance of your offer and will constitute the formation of a legally binding Contract between us.

6.6. Air Conditioning Direct will not be liable to anyone for refusing to process an order.

7. Delivery

7.1. This Web Site is restricted to the delivery of Products to the UK mainland only. For customers on the Isle of Man, Isle of Wight, Channel Islands, Western Isles and Northern Ireland, please contact us and we shall be glad to advise you of our services to these areas.

7.2. Payment of the price and delivery charges must be made in full before dispatch of the Products.

7.3. Delivery of the Products will be made once the Products have been delivered to the address specified by you to Air Conditioning Direct and the accompanying consignment note has been signed.

7.3. It will be your responsibility to check that the number of boxes or items delivered matches the accompanying consignment note before signing.

7.4. We shall make every effort to deliver the Products, as near to the specified delivery date as possible, however delays are sometimes inevitable due to unforeseen factors. Therefore, any dates quoted for delivery of the Products are dispatch estimates only and Air Conditioning Direct will not be liable for any delay in delivery of the Products howsoever caused.

7.5. As we process your order, we shall inform you by e-mail if any Products you order turn out to be unavailable.

7.6. If Air Conditioning Direct is requested to re-deliver the Products following a failed delivery in accordance with condition Air Conditioning Direct reserves the right to make an additional charge for such re-delivery.

7.7. Air Conditioning Direct may deliver the Products by separate instalments. Each separate instalment will be a separate Contract.

8. Risk and Property

8.1. Risk of damage to or loss of the Products will pass to you from the time of delivery.

8.2. Notwithstanding delivery and the passing of risk in the Products, or any other provision of the Terms and Conditions, the property in the Products will not pass to you until Air Conditioning Direct has received cleared funds in full payment of all sums due.

9. Warranty

9.1. Air Conditioning Direct is a re-seller and not a manufacturer of the Products. In this respect and to the fullest extent permissible by law Air Conditioning Direct is unable to offer any express warranties of any kind whatsoever in respect of the Products.

9.2. The Products may be sold with a manufactures warranty, details of which will be dispatched with the Products.

10. Returns and Cancellations

10.1. It will be your responsibility to check the Products immediately upon receipt and to contact us within seven working days of delivery if the Products are damaged or do not comply with any of the Contract. If you fail to do so you will be deemed to have accepted the Products.

10.2. You have a period of five days, after the day the Products are delivered to you, within which to withdraw from the Contract between you and Air Conditioning Direct by contacting us. If you have not notified us within five days it will be deemed that you have accepted the Products.

10.3. Where a claim of defect or damage is made the Products will be collected and replaced or alternatively spare parts may be issued to the customer depending on the nature of the defect or damage.

11. Published Information

11.1. You agree, by your acceptance of these Terms and Conditions, that any material, information and ideas that you submit to this Web Site or otherwise will become and will remain the property of Air Conditioning Direct.

11.2. You are solely responsible for the content of any comments made in any transmissions and you are prohibited from posting or transmitting to or from this Web Site any obscene, abusive, threatening, defamatory, unlawful, invasive of privacy, infringing of intellectual property rights, injurious to third parties, pornographic or profane material or any other material that could give rise to any civil or criminal liability under law and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."

11.3. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

11.4. Air Conditioning Direct reserves the right (but not the obligation) to remove or edit any content.

12. Copyright

12.1. The contents of these pages are copyright © Air Conditioning Direct 2008.

12.2. You may only download the material and content contained within this site for the purpose of using this site and any other use of the material and content of this site is strictly prohibited, without our express written consent.

12.3. By your use of this site you agree not to copy, duplicate, sell, resell, reproduce, transmit, publish, display, distribute, exploit for any commercial purpose or create derivative works of such material and content.

12.4. You may not systematically extract and/or re-utilise parts of the contents of the Web Site without Air Conditioning Direct's express written consent.

12.5. None of the content of this web site may be copied or otherwise incorporated into or stored in any other design, logo, web site, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other).

12.6. For the avoidance of doubt, linking to or framing of this site or any part of it is not permitted without express permission.

13. Liability

13.1. Air Conditioning Direct will under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. Nothing in these Terms and Conditions will exclude or limit the liability of Air Conditioning Direct for death or personal injury resulting from the negligence of the Air Conditioning Direct.

13.2. Air Conditioning Direct will be responsible for any losses you suffer as a result of us breaching these Terms and Conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Web Site, or a Contract for the sale of Products by us to you was formed.

14. Force Majeure

Air Conditioning Direct will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This does not affect your statutory rights.
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